Effective 18 July 2026. This is a translation for convenience — in case of any discrepancy, the Slovenian version prevails.
1. General
These General Terms and Conditions (the "Terms") are issued by:
- Mars Commerce d.o.o.
- Poslovna cona A10, 1216 Šenčur, Slovenia
- Email: [email protected] · Phone: +386 4 280 74 00
- Company reg. no.: 5708907000 · VAT ID: 98795333
- Bank account: SI56 3300 0001 0246 974
The Terms govern business conducted via the B2B portal at mars-commerce.si (the "portal") between Mars Commerce d.o.o. (the "seller") and a business customer (the "buyer").
The portal is intended exclusively for business entities acting within their commercial activity. Purchases by consumers are not possible, and consumer-protection provisions — including the 14-day right of withdrawal — do not apply. The Slovenian Obligations Code governs the relationship between the parties.
2. Registration and user account
Access to prices and ordering requires registration and approval by the seller. The seller may refuse registration or deactivate an account at any time, in particular in cases of misuse, non-payment or false information.
The buyer must keep login credentials confidential and is responsible for all orders placed through its account, and must promptly notify the seller of suspected misuse or of changes to its details.
3. Prices
- All prices shown are net prices in EUR excluding VAT unless expressly stated otherwise. VAT (22 %) and the final payable amount are shown at checkout.
- Prices shown to a buyer include the contractual discount for that buyer's discount group. Prices and discounts are a business secret and must not be disclosed to third parties.
- The prices valid at the time the order is placed apply.
- The seller reserves the right to correct obvious errors in price or product description and is not obliged to deliver at an evidently incorrect price.
- Product images are illustrative; the manufacturer's data is authoritative for technical specifications.
4. Orders and formation of contract
A submitted order constitutes a binding offer by the buyer. The automatic acknowledgement email confirms receipt only and does not conclude the contract.
The contract is concluded when the seller confirms the order or begins performing it. The seller may reject an order or accept it in part, in particular where stock is unavailable, where there is an obvious error, or where the buyer has overdue obligations.
5. Stock and delivery times
Stock information is indicative and refreshed several times a day from the seller's ERP. As products may be sold simultaneously through other channels, availability is not guaranteed at the time of ordering.
Delivery times are estimates and are not fixed deadlines unless agreed in writing.
6. Delivery and collection
- Delivery to an address: a delivery charge of EUR 8.00 net (excl. VAT) applies per order unless otherwise agreed in writing. The amount is shown before the order is placed.
- Personal collection: free of charge at Poslovna cona A10, 1216 Šenčur, during business hours (Monday–Friday, 07:00–15:00).
- Risk of accidental loss or damage passes to the buyer upon handover of the goods to the buyer or to the carrier.
- The buyer must inspect the shipment on receipt. Visible damage or shortages must be reported immediately on receipt and recorded with the carrier.
7. Payment terms
- Payment terms are agreed individually and stated on the invoice. Absent an agreed term, payment is due on collection or delivery.
- The seller may require advance payment for new buyers, buyers with overdue obligations, or larger orders.
- In case of late payment the seller charges statutory default interest and reminder costs, and may suspend further deliveries.
- The buyer may not set off its claims against the seller's claims without the seller's written consent.
8. Retention of title
Delivered goods remain the property of the seller until full payment of the purchase price including all costs and any interest.
9. Complaints and defects
- Visible defects must be notified immediately on inspection and no later than 8 days from receipt.
- Hidden defects must be notified within 8 days of discovery and no later than 6 months from delivery, unless a longer warranty applies.
- Notifications must state the defect, the order or invoice number and the product code, and be sent to [email protected].
Failure to notify in time results in loss of rights arising from the defect.
10. Warranty
Products are covered by the manufacturer's warranty under the manufacturer's conditions and periods. The seller acts as an intermediary towards the manufacturer or authorised service.
The warranty does not cover defects caused by incorrect installation or use, failure to follow the manufacturer's instructions, mechanical damage, lightning or overvoltage, unauthorised intervention, or normal wear.
11. Returns
As this is a business-to-business sale, the buyer has no right of withdrawal without cause. Returns of correctly delivered, undamaged goods are possible only with the seller's prior written consent, may be subject to handling charges, and require the goods to be unused and in original undamaged packaging. Items ordered specifically for the buyer are non-returnable.
12. Limitation of liability
The seller is liable for damage caused intentionally or by gross negligence. Liability for indirect damage, lost profit, production downtime or data loss is excluded to the extent permitted by law.
The buyer is responsible for selecting products, their suitability for the intended use, and for professional installation and configuration. Technical advice is non-binding.
13. Force majeure
The seller is not liable for non-performance or delay caused by circumstances beyond its control, including supply-chain disruption, manufacturer outages, natural disasters, strikes, measures of state authorities, or failures of electronic communications.
14. Data protection and confidentiality
The seller processes personal data of the buyer's contact persons for the purpose of order fulfilment, delivery, invoicing and business communication, in accordance with applicable data-protection law (GDPR). Details are set out in the privacy and cookie policies.
Prices, discounts and other commercial terms available in the portal are the seller's business secret.
15. Final provisions
These Terms and all relations between the parties are governed by the law of the Republic of Slovenia, excluding its conflict-of-law rules and excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
The parties shall attempt to resolve disputes amicably; failing that, the competent court in Kranj shall have jurisdiction.
The seller may amend these Terms; amendments take effect upon publication. Orders already placed are governed by the Terms in force at the time of ordering. If any provision is invalid, the remaining provisions remain in force.
In case of any discrepancy between the Slovenian and English versions, the Slovenian version prevails.